Crew-Facing Digitalization
Built on 160+ user interviews, moderated design workshops, and hands-on usability studies with real crew members — in the cockpit, in the galley, on the ground. Not just listening, but watching how people actually work under pressure. I run the full research cycle: from screener to synthesis. Moderated sessions across crew bases, facilitated cross-functional workshops with operations, IT, and design — and translated it all into product decisions that stick. Beyond the research: close collaboration with technology partners across Europe and beyond. I work directly with development studios, UX agencies, and platform vendors — maintaining relationships that keep us ahead of what's coming, not just what's shipping. In aviation, 'the app crashed' isn't an option. So we test obsessively, validate early, and ship with confidence.